Terms of sale
Last updated: September 10, 2026
1. Website Overview
The website Vivalias.com is operated by NOAVENTI LLC, a limited liability company registered in the State of Wyoming, United States, hereinafter referred to as “the Seller”, “we”, “us” or “our”.
Registered business address:
30 N Gould St, STE R
Sheridan, WY 82801
United States
Email: contact@vivalias.com
By accessing this website and/or placing an order, you agree to these Terms and Conditions of Sale and Use.
These terms apply to all users of the website, including visitors and customers.
2. Acceptance of Terms
By accessing this website or making a purchase, you acknowledge that you have read, understood and accepted these terms.
If you do not agree to these terms, you should not use the website or place an order.
We reserve the right to modify or update these terms from time to time. Any updated version will be published on this page and will take effect once posted.
3. Hosting
The website is hosted by:
Shopify Inc.
151 O’Connor Street
Ottawa, Ontario K2P 2L8
Canada
Shopify provides the e-commerce platform that allows us to sell our products and services.
4. Products and Pricing
Our products are offered subject to availability.
Product photographs are provided for illustrative purposes. We make reasonable efforts to display colours, materials and product details as accurately as possible, but minor differences may occur due to screen settings, lighting, photography or device displays.
Prices are displayed in the currency applicable to the customer’s selected market or location, including Australian dollars (AUD), Canadian dollars (CAD) or United States dollars (USD), unless otherwise stated.
Any applicable taxes, duties or charges will be handled in accordance with applicable laws and displayed or applied where required.
Prices may be changed at any time without prior notice. Changes do not affect orders that have already been confirmed.
5. Orders
Customers may place orders through the website.
By placing an order, you agree to the applicable product price, product description and these Terms and Conditions.
We reserve the right to cancel or refuse an order where reasonably necessary, including in cases of suspected fraud, payment issues, stock availability, pricing errors or incorrect information provided by the customer.
Once an order has been confirmed, the customer will receive an order confirmation email at the email address provided during checkout.
6. Delivery
We offer tracked delivery to Australia, Canada and the United States.
Standard shipping is free on all orders.
Each order is usually processed within 1 to 2 business days, excluding weekends and public holidays.
Once dispatched, delivery usually takes 4 to 10 business days, for an estimated total delivery time of approximately 5 to 12 business days after the order has been confirmed.
Delivery times are estimates and may vary due to circumstances outside our reasonable control, including carrier delays, customs processing, public holidays, weather conditions or other exceptional events.
Once an order has been processed and dispatched, it is generally no longer possible to cancel it. This does not affect any mandatory consumer rights available under applicable law.
Customers are responsible for providing complete and accurate shipping information at checkout.
If an incorrect or incomplete address is provided, please contact us as soon as possible. We will do our best to update the information before the order is processed, but changes cannot be guaranteed once an order has been prepared or shipped.
Risk passes to the customer once the customer, or a person designated by the customer, has taken physical possession of the parcel, subject to applicable consumer laws.
7. Returns and Refunds
Returns are accepted within 60 days of receiving the product, in accordance with our Return Policy.
To be eligible for a change-of-mind return, items must be:
- New
- Unused
- Undamaged
- Returned in their original packaging
Return shipping costs are the customer’s responsibility for change-of-mind returns.
Where an item is faulty, damaged, incorrectly supplied or does not meet applicable consumer guarantees, return costs and remedies will be handled in accordance with applicable consumer law.
To initiate a return, please contact:
Our customer support team will provide the return instructions and return address.
Once the returned product has been received and inspected, any approved refund will be issued to the original payment method within 10 business days.
Your bank or payment provider may take additional time to make the funds available.
Nothing in these terms limits any mandatory consumer rights available under the laws applicable in your country or region.
For customers in Australia, our goods come with guarantees that cannot be excluded under Australian Consumer Law.
8. Order Cancellation
Orders may be modified or cancelled only if they have not yet been processed or dispatched.
Once an order has been processed or dispatched, it is generally no longer possible to cancel it.
This does not affect any mandatory cancellation, withdrawal or consumer rights available under applicable law.
Vivalias also accepts eligible return requests within 60 days of receipt in accordance with our Return Policy.
For cancellation requests, please contact us as soon as possible at:
Please include your order number.
9. Availability and Service
We reserve the right to withdraw, replace or modify products offered on the website.
We do not guarantee that the website will always be available, uninterrupted or free from technical errors.
Access may occasionally be suspended for maintenance, security, updates or technical reasons.
10. Personal Data
We collect and process personal information for purposes including:
- Processing and fulfilling orders
- Shipping and delivery
- Customer support
- Fraud prevention and security
- Website analytics and improvement
- Marketing communications where permitted
- Advertising measurement where applicable
- Compliance with applicable legal obligations
We do not sell or rent personal information to third parties for their own direct marketing purposes.
Personal information is handled in accordance with applicable privacy and data protection laws.
For requests relating to access, correction or deletion of your personal information, please contact:
For more information, please refer to our Privacy Policy.
11. Liability
The Seller is not responsible for damage caused by misuse of a product, failure to follow product instructions, improper handling, negligence or other circumstances attributable to the customer.
Customers are responsible for selecting products appropriate for their intended use and using them correctly.
Nothing in these Terms and Conditions excludes, restricts or modifies any rights or remedies that cannot legally be excluded under applicable consumer protection laws.
12. Applicable Law
These Terms and Conditions are governed by the laws of the State of Wyoming, United States, together with applicable United States federal law.
However, this does not deprive customers of any mandatory consumer protections available under the laws of their country, state, province or region of residence.
In the event of a dispute, both parties are encouraged to first seek an amicable solution by contacting customer support.
If no amicable solution can be reached, jurisdiction will be determined in accordance with applicable legal requirements.
13. Contact
For questions regarding these Terms and Conditions, your order or our services, please contact:
NOAVENTI LLC
30 N Gould St, STE R
Sheridan, WY 82801
United States
Email: contact@vivalias.com
